Resources

This best practice guide has been developed to ensure that primary mental health services have the tools and information to effectively respond to demand.
This guide aims to:

1.  Provide service providers with practical and implementable strategies for responding to demand and best practice management of waitlists.
2. Improve access to timely and appropriate care and support for individuals seeking mental health services.
3. Promote and support improved use of resources available across the Central and Eastern Sydney mental health sector.

Use the guide at your workplace now: Active Waitlist Management Guide

Alcohol and Other Drug Language Guide
The purpose of this resource is to provide workers with guidelines on how to use language to empower clients and reinforce a person-centered approach.

Recovery-Oriented Language Guide
This Mental Health Recovery Oriented Language Guide aims primarily to align with trauma-informed care and practice language approaches, introduce age-related language use and promote the use of supported decision-making language.

Talking about Suicide: A Guide To Language
MindFrame guide to promote a positive shift in the terminology used to discuss suicide

Trans and Gender Diverse Inclusion Language Guide
The guide explains key terms and offers examples of language that can help us build safer, more inclusive environments for trans and gender diverse communities.

Demonstrating Inclusive and Respective Language Guide
Given the diversity of Aboriginal and Torres Strait Islander cultures and identities across Australia, you should always seek advice from your Aboriginal and Torres Strait Islander stakeholders regarding preferences and protocols around terminology. Please consider these guidelines, alongside guidance from your Aboriginal and Torres Strait Islander stakeholders.

K10 assessment form
K10 is widely recommended as a simple measure of psychological distress and as a measure of outcomes following treatment for common mental health disorders.

National Guidance Initial and Assessment Referral for mental healthcare
This Guidance has been developed by the Australian Department of Health to provide advice to Primary Health Networks (PHNs) on establishing effective systems for the initial assessment and referral of individuals presenting with mental health conditions in primary health care settings.

Suicide prevention – Safety Plan
Assists health professionals or support person and individuals to work together in planning out safety procedures during tough times.

YES Survey
Designed to gather information from consumers about their experiences of care.

CESPHN understands the importance of improving the physical health of people living with mental illness as part of person-centred health care.

The following resources may be of benefit to people living with mental illness, their carers, and supporters, clinicians, and service leaders:

Equally Well

The Equally Well website has been designed to promote collaboration, awareness and sharing of resources to help improve the physical health of people living with mental illness. It is designed for people living with mental illness, their carers, and supporters, clinicians, and service leaders.

NSW Health – Physical health care for people living with mental health issues

The NSW Health website has been designed to support clinicians and service leaders to implement the Physical Health Care for People Living with Mental Health Issues Guidelines.

Physical Health Conversation Guide

The conversation guide has been designed to assist conversations about physical health. It is for people living with mental illness, their carers, and supporters.

Free access for PHN Commissioned Mental Health Services

The Department of Health, Disability and Ageing has funded free interpreting services for PHN-commissioned mental health services until June 2028.

Approved PHN-funded mental health service providers can use TIS National’s interpreting services for free.

How to register

To access TIS National, commissioned service providers must get a TIS National client code. To get a TIS National client code, register here.

For more information, click here

Access for Allied Health Professionals

The Access to Interpreting Service for Allied Health Professionals Program is funded and administered by CESPHN for eligible allied health professionals working within the region. Interpreting services are delivered by the Translating and Interpreting Service (TIS) National.

Private allied health professionals who register in the program are provided access to interpreting services from TIS National at no cost.  Allied health professionals are encouraged to consider phone interpreting as the first point of interpreting, particularly for all mild to moderate interpreting needs.

How to register

Please register here. Once the form has been completed, please allow time for a team member to review your submission and once reviewed a member of our team will be in touch with you.

For any enquiries regarding the TIS Allied Health Program, please contact: tis@cesphn.com.au

Useful resources:

Download the PDF version of Pre-booked, video remote and on-site interpreting guide for agencies

Download the PDF version of A guide to TIS Online account administration for agencies